Customer messaging disclosures

Customer Service & Appointment Texts

The sender is the business named in the opt-in disclosure and messages. For a Front & Field test, that business is Front & Field, LLC. For contractor customer communications, the contractor must identify itself and provide its own support contact in the applicable opt-in disclosure. Front & Field is the software provider, not the plumbing service business. This page does not enroll anyone in messages.

With your permission, the named business may text about your service request, appointment confirmations or proposed changes, and related customer-service questions. No promotional campaigns are included. Message frequency varies with your request. Message and data rates may apply. Text delivery may be delayed or unavailable and is not guaranteed by the sender or carriers.

Reply STOP to opt out. You may receive one opt-out acknowledgement; subsequent service messages remain suppressed unless valid renewed permission is recorded. Reply HELP for assistance, or use the program's listed support contact. For Front & Field support, email scott@frontandfield.com. Live SMS is not currently enabled. Each activated contractor messaging program will identify its sender and service-support contact in its own disclosure.

Opting in is optional and is not a condition of buying service. Agreeing to an appointment, supplying a callback number, or using the app does not automatically enroll you. A customer-initiated text supports the relevant reply exchange, not unrelated or ongoing messaging. STOP/START handling does not create marketing permission. After opting out, renewed written permission must meet the sender's applicable provider and consent requirements before messaging resumes.

Contact the sender if your number changes or you no longer control it. See the published Privacy Policy for information use and service-provider processing. This messaging program is not emergency support.