Terms of Service

Front & Field Terms of Service Effective date: October 21, 2026.

Front & Field, LLC provides software for contractors to manage customers, requests, scheduling, documents, financial records and approved communications. Use is limited to authorized accounts. Keep account credentials secure and notify scott@frontandfield.com of suspected unauthorized access.

Contractors remain responsible for their services, pricing, taxes, licenses, customer commitments and the accuracy and lawful use of information entered into Front & Field. Financial summaries are business records and estimates, not accounting or tax advice. Record payments and expenses consistently with your accounting process to avoid duplication. No online payment processing is provided by the current pilot.

AI may assist with intake, summaries and drafts. Owners must review relevant information before confirming appointments, issuing financial documents or approving customer replies. A requested time is pending until confirmed; a proposed alternative time is not customer acceptance. Message submission or a carrier delivery status is not proof a person read or accepted a message.

Front & Field and Sarah are not emergency-dispatch services. Do not use them for urgent threats to life or property. Contact emergency services directly when appropriate. Each contractor determines its own service hours and offerings; Front & Field does not promise emergency plumbing availability. Telephone fallback and routing must be verified before operational use; dashboard settings must not be treated as carrier confirmation when shown as unconnected or pending.

Use only information and materials you are authorized to provide. Do not access another business's data, use the service for unlawful activity, send unsolicited messages, or bypass consent and opt-out controls. Contractors must obtain and retain the permissions required for their customer communications. Owner approval does not replace customer consent.

Pilot services can experience errors, delays or interruptions. Use the agreed support and fallback process; do not rely on unverified integrations. Hosting, communications and other third-party services have their own operational limitations. Front & Field may restrict access to protect security or enforce these terms. Account closure, data export/deletion and any retention obligations will be handled through the agreed support process.

Commercial fees, billing and any contractor-specific service commitments must be separately agreed. These terms do not enroll a contractor in paid services, authorize customer traffic, establish an automatic renewal or grant permission to charge a customer.

Questions: scott@frontandfield.com. Material updates will be identified by effective date and appropriate notice. SMS-specific terms below apply only to the disclosed messaging program you opt into.